Help Desk is the first point of contact for any end user related
problems. Help desk should be able to understand, resolve, and document
the problem in a timely and efficient manner.
Protechsoft has the experience and expertise in providing
Help Desk Services to cater to the needs of all business requirements.
Our experienced staff has through knowledge of handling help desk
calls and executing them in an efficient manner thereby improving
employee productivity. Protechsoft has the experience in handling more
than 1000 seats. Our staff has experience in trouble shooting and
resolving all Help Desk issues.
Implementation and Support
Protechsoft not only strives for "First Call Resolution"
but also is effectively equipped to handle solutions such as:
rights for network resources
Network and Local
Hardware conflicts on existing and new systems
and Firewall Connectivity issues
Support for commonly
used applications like MS-Office etc